Delivery Charges
Free delivery is available anywhere in Pakistan. Free delivery and free gift promotions may be offered from time to time.
Delivery Time
Orders are typically delivered within 3 to 5 working days after order confirmation via call or WhatsApp. Delivery times may vary due to weather conditions, public holidays, or other unforeseen circumstances.
Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS from our courier partner. Tracking information becomes available approximately 12 hours after dispatch. Customers are advised to remain available on the provided contact number to facilitate smooth delivery.
Courier Partners
We currently ship through trusted courier services, including:

• PostEx
• Leopard Courier
• TCS

Return & Replacement Policy

We are committed to ensuring a smooth shopping experience. If you receive a damaged or incorrect item, you may be eligible for a replacement under the following conditions:

Eligible Cases

Returns or replacements are accepted only when:

• The product is damaged upon delivery.
• The wrong item has been delivered.

How to Report a Claim

Claims must be reported within 24 hours of delivery through any of the following channels: WhatsApp: +92 306 8211225
Email: info@rillscosmeticsint.com

Claims reported after 24 hours of delivery will not be entertained.

Mandatory Proof

To process your claim, a continuous parcel-opening video is required.

The video must:

• Start before the parcel is opened.
• Clearly show the package and shipping label.
• Show all products received inside the parcel.

Claims submitted without video evidence cannot be processed.

Product Condition Requirements

To qualify for a replacement:

• Products must be unused, unopened, and unsealed.
• Items must be returned in their original packaging and condition.

Return Process

Approved claims must be returned to our warehouse within 7 days of delivery.Once received, the product will be inspected by our Quality Assurance team.A replacement will be issued only after successful verification of the claim and product condition.

Responsibility for Returned Items

Customers are responsible for the returned products until they reach our warehouse. Please ensure items are securely packed to prevent damage during transit.

Replacement Policy

We will generally replace the product with the same item and shade.Requests for a different product or shade may not be accommodated and will be reviewed on a case-by-case basis.

Returns We May Decline

To protect against misuse and fraudulent activity, we reserve the right to refuse return or replacement requests in cases of:

• Excessive or unusual return activity.
• Repeated claims involving damaged or missing items.
• Suspected fraudulent, abusive, or criminal activity.
• Claims submitted without the required video proof.
• Claims reported after the 24-hour reporting window.

Free Gifts & Promotional Offers

Free gifts and giveaway items are subject to specific promotional terms and eligibility criteria.

Eligibility may depend on factors such as order value, purchase date, promotion period, or campaign requirements.Giveaway winners are selected based on the criteria defined for each promotion.

Need Help?For any questions regarding your order, shipping, returns, or replacements, please contact our Customer Support team:
WhatsApp: +92 306 8211225
Email: info@rillscosmeticsint.com